Refund policy
🧾 Return, Refund & Replacement Policy
Effective Date: October 2025
Last Updated: October 2025
1. Overview
At ProteinStore24, your satisfaction and trust are our top priorities.
We are committed to providing 100% genuine, high-quality supplements and wellness products.
If you’re not completely satisfied with your purchase, we offer a simple and transparent return, replacement, and refund process as per the terms mentioned below.
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2. Eligibility for Returns / Replacements
To be eligible for a return or replacement, please ensure that:
The product is unused, unopened, and in its original packaging.
The seal, labels, and barcodes are intact and unbroken.
The request for return or replacement is raised within 7 days of delivery under the following conditions:
You received the wrong product.
The product is damaged, leaked, or tampered.
The product is expired or near expiry.
There are missing items in your order.
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âš Note: Returns are not accepted if the product has been opened, used, or altered after delivery due to safety and hygiene concerns.
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3. Non-Returnable Products
For health and safety reasons, the following categories are non-returnable:
*Opened, used, or tampered supplement boxes, bottles, or jars.
*Protein powders, vitamins, or capsules once the seal is broken.
*Health foods and consumables.
*Products purchased during special promotions, combo offers, or marked as non-returnable.
*Gift cards or promotional vouchers.
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4. How to Initiate a Return / Replacement
If your product meets the above criteria:
1. Contact us within 7 days of delivery through any of the following:
📞 9822880024
📧 support@proteinstore24.com (or your preferred email ID)
2. Share the following details:
Order ID
Product name
Clear unboxing pictures or videos (showing invoice and issue clearly)
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3. Once verified, our team will approve the return or replacement and arrange a pickup if applicable.
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5. Refund Process
Refunds are initiated only after the returned product is received and inspected at our warehouse.
Refunds will be processed to your original payment method within 5–7 working days after approval.
For Cash on Delivery (COD) orders, refund will be issued via bank transfer or UPI after customer verification.
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6. Damaged or Tampered Packages
If the parcel appears damaged or tampered on the time of delivery:
Please do not accept the package.
Take photos of the parcel and contact us immediately at 9822880024 or support@proteinstore24.com.
We’ll verify and issue a replacement or refund as applicable.
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7. Cancellation Policy
Orders can be cancelled before dispatch only.
Once an order is shipped, it cannot be cancelled.
In case of a successful cancellation, the refund will be processed within 3–5 business days.
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8. Shipping Charges for Returns
If the return is due to wrong or damaged product, return shipping is free of cost.
In case of customer preference (e.g., change of mind), shipping charges will be deducted from the refund amount.
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9. Authenticity & Quality Promise
At ProteinStore24, all products are sourced directly from authorized distributors or brand owners.
We guarantee that every item you receive is 100% original, sealed, and quality checked before dispatch.
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10. Contact Us
If you have any questions or concerns, please reach out to our customer support team:
📞 Customer Care: 9822880024
📧 Email: support@proteinstore24.com
🕒 Working Hours: Monday – Saturday, 10:00 AM to 7:00 PM
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11. Policy Updates
ProteinStore24 reserves the right to modify, amend, or update this policy at any time without prior notice.
The revised policy will be posted on our website and effective immediately upon publication.